Terms and Conditions

ESTIKA.EU ONLINE STORE
(valid from March 1, 2025)

These Terms and Conditions outline the rules for using the online store available at www.estika.eu by its Users, as well as the terms and conditions governing the types and scope of services provided, including the complaint procedure. The online store operated by the website's owner serves as a sales platform through which the Seller provides electronic services to Customers. Additionally, it offers Customers the opportunity to become acquainted with and conclude a sales contract by placing an order for the Products presented by the Seller. For this purpose, the website owner provides customers with the necessary system, ICT, and technological tools, and offers services in accordance with the Terms and Conditions.

The owner of the website is FIDELI spółka z ograniczoną odpowiedzialnością, a limited liability company based in
in Wolsztyn, ul. Żeromskiego 16, 64-200 Wolsztyn, Republic of Poland, Wielkopolskie Voivodeship, entered by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 9th Commercial Department of the National Court Register under number: 0000386542; share capital of: PLN 5,000.00; Tax ID No. NIP 9231687378, National Business Registry No. REGON: 301745365, email address: cs@estika.eu, phone number: +48 514 514 815.

All announcements, advertisements and price lists for Products presented in the Online Store are an invitation to conclude a contract in accordance with the provisions of the Civil Code, but are not an offer within the meaning of the law.

We would like to remind you that by using our Online Store, you undertake to carefully read and abide by our Terms and Conditions. This will allow each User to fully enjoy shopping in our Store (contract concluded at a distance).

BY PLACING AN ORDER FOR THE PRODUCT(S) YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.

CONTENTS:
1.    GENERAL NEWS - page 2
2.    GENERAL PROVISIONS - pp. 2 - 5
3.    ELECTRONIC SERVICES IN THE INTERNET STORE - pp. 5 - 6
4.    TERMS AND CONDITIONS OF CONCLUDING A SALES CONTRACT - pages 7- 8
5.    METHODS AND TERMS OF PAYMENT FOR A PRODUCT - pages 8 - 9
6.    COST, METHODS AND DATE OF PRODUCT DELIVERY - page 9. 
7.    PROCEDURE FOR HANDLING COMPLAINTS - pages 9 - 11 
8.    OUT OF COURT PROCEDURES FOR THE RESOLUTION OF COMPLAINTS AND THE RECOVERY OF CLAIMS, AND THE RULES FOR ACCESS TO THESE PROCEDURES - page 11. 
9.    RIGHT TO WITHDRAW FROM THE CONTRACT - pages 11 -13 
10.    PROVISIONS FOR ENTERPRISES - pp. 13-14
11.    ILLEGAL CONTENTS AND OTHER CONTENTS NOT IN COMPLIANCE WITH THE TERMS AND CONDITIONS - pages 14 -15.
12.    PRODUCT OPINIONS - page 16. 
13.    PERSONAL DATA IN THE ONLINE STORE - pages 16 -18 
14.    FINAL PROVISIONS - pages 18 - 19 
15.    TEMPLATE FORM FOR WITHDRAWAL FROM THE CONTRACT - page 20. 
16.    APPENDIX SCOPE OF CONSUMER RIGHTS - pages 20 - 21 
17.    APPENDIX LIST OF PARTNERS - page 22.

1. GENERAL NEWS
1.1. In order to use the Online Store, the User's ICT system must meet the following requirements:
1.1.1. Internet access,
1.1.2. the most current versions of web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or Opera, 
1.1.3. enable Cookies and JavaScript in the web browser,
1.1.4. a program to read and write PDF files.
1.2. The use of Electronic Services may involve risks on the part of any user of the Internet, consisting of the possibility of introducing harmful software into the User's information and communication system, as well as obtaining and modifying their data by unauthorized persons. The User is advised to use appropriate technical measures to minimize their occurrence.
1.3.    The Seller informs that the Store uses cookies. The rules governing their use are outlined in the Cookies Policy, available on the Store's website. The use of "cookies" is intended to ensure the proper operation of the Store’s Website on Customers' devices. This mechanism does not damage the Customer's terminal device and does not cause configuration changes in the Customers' terminal devices or the software installed on these devices. Each customer can disable the "cookies" mechanism in their device's browser. The Seller points out that disabling "cookies" may, however, make it difficult or impossible to use the Store's Website.
1.4.    All rights to the Online Store, including property copyrights, intellectual property rights to its name, Internet domain, the Online Store website or the rights to use them, as well as the rights to forms, logos belong to the Seller, and the use of them may only be carried out in the manner specified and in accordance with the Terms and Conditions. The Seller, at the same time, states that the ESTIKA trademark has been registered under No. 018569826, dated 2/4/2022, in the Register of Trade Marks of the European Union (European Union Office for Intellectual Property) - https://www.euipo.europa.eu/.
1.5.    In order to use certain Electronic Services or place an Order, you may be required to have: an active Account or an active email account.
1.6.    The user is obliged to use the Store in a manner consistent with the provisions of law, the provisions of the Terms and Conditions, and the generally accepted rules on the Internet.
1.7.    It is forbidden to provide and transmit content prohibited by law, including content that promotes violence, defames, or violates the personal rights and other rights of third parties.
1.8.    To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or the incompatibility of the Online Store with the technical infrastructure of the Customer.
1.9.    Browsing the assortment of the Store does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of these Terms and Conditions or by providing the necessary personal and address data to enable the processing of the Order without creating an Account.

2. GENERAL PROVISIONS
2.1 The Online Store, available at www.estika.eu, is operated by the company
FIDELI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a limited liability company based in WOLSZTYN (registered office and mailing address: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000386542; registry court where company records are kept: DISTRICT COURT POZNAŃ - NOWY MIASTO I WILDA IN POZNAŃ, 9th COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER; share capital in the amount of: PLN 5,000.00; Tax ID No. NIP 9231687378, National Business Registry No. REGON: 301745365, email address: cs@estika.eu, phone number: +48 514 514 815
2.2.   These Terms and Conditions are addressed to both consumers and businesses using the Online Store, unless a particular provision of the Terms and Conditions provides otherwise. The Terms and Conditions are continuously available on the websites of the Store, in a manner that allows for the acquisition, reproduction, and recording of its content by printing or saving on a carrier at any time, and are made available to the Customer after the conclusion of the contract in a manner that allows future access to them.
2.3.   The Controller of the personal data processed in the Online Store in connection with the implementation of the provisions of these Terms and Conditions is the Seller. Personal data are processed for the purposes, for the period of, and based on the grounds and principles indicated in the privacy policy published on the website of the Online Store. The Privacy Policy primarily outlines the rules governing the Controller's processing of personal data in the Online Store, including the grounds, purposes, and duration of such processing, as well as the rights of data subjects. Additionally, it provides information on the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Likewise, the provision of personal data by the User or Service Recipient using the Online Store is voluntary, subject to the exceptions outlined in the Privacy Policy (including the conclusion of the contract and statutory obligations of the Seller).
2.4.  Definitions/Terms:
2.4.1.  DIGITAL SERVICES ACT, ACT - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (Journal of Law J L 277, 27.10.2022, pp. 1-102).
2.4.2.  ILLEGAL CONTENTS - information, messages which in themselves or by their relation to the operation,
including the sale of Products or the provision of Electronic Services, are contrary to the law of the European Union or the law of any Member State that is in compliance with the law of the European Union, regardless of the specific subject matter or nature of that law.
2.4.3.  WORKING DAY - one day from Monday to Friday, excluding public holidays (the Law on Public Holidays of January 18, 1951, i.e., Journal of Law of 2020, item 1920).
2.4.4.  RESERVATION FORM - a form available in the Online Store that allows you to create an Account.
2.4.5.  ORDER FORM - Electronic Service, an interactive form available on the Online Store that allows for placing an Order, in particular by adding Products to an electronic shopping cart and specifying the terms of the Sales Contract, including the method of delivery and payment.
2.4.6.  CONSUMER - a customer who is a consumer within the meaning of Article 22[1] of the Civil Code; in addition, under Article 7aa of the Consumer Rights Act, the consumer provisions of Chapters 4 (right of withdrawal from a contract concluded at a distance), 5a (contracts obliging the transfer of ownership of goods to the consumer) and 5b (contracts for the supply of digital content or digital service) of the Consumer Rights Act apply to an individual who concludes a contract directly related to their business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. To the extent indicated, the entrepreneur is treated as a Consumer. 
2.4.7. PRODUCT - goods presented in the Online Store, being a movable thing, intended for sale.
2.4.8. ENTERPRENEUR - A customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code, to whom the provisions of Article 7aa of the Consumer Rights Act do not apply.
2.4.9.   CIVIL CODE - Civil Code Act of April 23, 1964 (i.e., as of June 21, 2024 (Journal of Law of 2024, item 1061)).
2.4.10.  ACCOUNT defined by an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's data communications system, in which data provided by the Service Recipient and information about Orders placed by them in the Online Store are collected (customer's account in the Store, data provided by the Customer and information about Orders placed by them in the Store are collected there).
2.4.11. CART - Electronic Service made available to each Customer who uses the Website, consisting of enabling them to easily place an Order for one or more Products, display a summary regarding the Prices of individual Products and all Products in total (including shipping costs, if any), and display the expected delivery date of the Products. The Shopping Cart collects offers made by the Customer to conclude a Sales Contract.
2.4.12.  NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via email, which enables all recipients using the Service to automatically receive the cyclical content of successive editions of the newsletter containing information about Products, news, and promotions in the Online Store from the Service Provider.
2.4.13.  COPYRIGHT - Copyright and Related Rights Act of February 4, 1994 (i.e., October 28, 2022 (Journal of Laws of 2022, item 2509)).
2.4.14.  TERMS AND CONDITIONS -The present Terms and Conditions of the Online Store.
2.4.15.  ONLINE STORE - the Service Provider's online store available at the following web address: www.estikapl
2.4.16. SELLER, SERVICE PROVIDER - company: FIDELI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a limited liability company based in WOLSZTYN (registered office and mailing address: ul. ŻEROMSKIEGO 16, 64-200 WOLSZTYN entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000386542; the registry court where the company's records are kept: DISTRICT COURT POZNAŃ - NOWY MIASTO I WILDA IN POZNAŃ, 9th COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER; share capital in the amount of: PLN 5,000.00; Tax ID No. NIP 9231687378, National Business Registry No. REGON: 301745365, email address:  kontakt@fideli.pl, phone number: +48 514 514 815
2.4.17.  SALES CONTRACT - (1) a contract for the sale of a Product (in the case of goods and goods with digital elements), (2) a contract for the provision of a Product (in the case of digital content or digital service), (3) a contract for the provision or use of a Product (in the case of non-digital service and other Products) concluded or entered into between the Customer and the Seller via the Online Store.
2.4.18.  ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer through the Online Store and which is not a Product (free services).
2.4.19.  SERVICE RECIPIENT:
(1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity;
(2) a legal person;
(3) an organizational unit without legal personality, to which the law grants legal capacity - using or intending to use the Electronic Service.
2.4.19.  CONSUMER RIGHTS ACT - the Consumer Rights Act of May 30, 2014 (i.e., December 7, 2023 (Journal of Laws of 2023, item 2759)).
2.4.20. ROME I - Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations.
2.4.21. BRUSSELS I BIS REGULATION - Regulation (EU) No. 1215/2012 of the European Parliament and of the Council of December 12, 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (recast),
2.4.22. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the European Union L 119, p. 1).
2.4.23. DIRECTIVE ON PRIVACY AND ELECTRONIC COMMUNICATIONS - Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications) (Official Journal of the European Union L No. 201, p. 37)
2.4.25.DIRECTIVE CONCERNING MISLEADING AND COMPARATIVE ADVERTISING - DIRECTIVE 2006/114/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 December 2006 concerning misleading and comparative advertising (codified version) (Official Journal of the European Union L No. 376, p. 21),2.4.26. 
2.4.26. DSA - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC within the framework of the Online Store Content prohibited by law, in particular Content that violates the property copyrights of third parties or their personal rights.
2.4.28.  ORDER - a declaration of will of the Customer made via the Order Form and aimed directly at concluding a Sales Contract with the Seller.
2.4.29. PARTNER - an entity doing business as a company, cooperating with the Service Provider and, in some cases, a company selected by the Customer, executing the Product Installation Contract from the Store within the scope of its own business activity. The aforementioned company (plant) is engaged in such activities in the scope of its professional activity. The list of partners providing the aforementioned services is attached to these Terms and Conditions.
2.4.30 CUSTOMER, ORDERING PARTY - a Service Recipient who intends to conclude or has concluded a Sales Contract with the Seller.
2.4.31 INTERMEDIARY SERVICE - an intermediary service available in the Store for the conclusion of an Assembly contract (provision of services) between the Customer and the Partner, provided to the Customer by the Service Provider. As part of this service, the Contractor shall enter into a Product Installation contract in the name and on behalf of the Customer in accordance with the Customer's Order.
2.4.32 INTERMEDIARY CONTRACT - Intermediary contract concluded between the Ordering Party (Customer),
and the Contractor (Service Provider).
2.4.33 SALES CONTRACT- a contract concluded with the Customer within an organized system of contracting at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
2.4.34 PRICE - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product or possibly the service provided by the partner.
2.4.35 CONTRACT CONCLUDED AT A DISTANCE - a contract concluded with a Customer within an organized system of contract conclusion at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
3. ELECTRONIC SERVICES IN THE ONLINE STORE
3.1.   The following Electronic Services are available on the Online Store: Account, Order Form and Newsletter.
3.1.1.  Account - use of the Account is possible after the Service Recipient completes a total of two consecutive steps - (1) completing the Registration Form and (2) clicking the "Register" field. In the Registration Form, it is necessary for the Service Recipient to provide their email address. An automatic message is sent to the email address provided, containing the generated password for the Account, which the Service Recipient may change at any time after logging in.
3.1.1.1.  The Account Electronic Service is provided free of charge for an indefinite period of time. The Service Recipient has the option at any time and without giving any reason to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via email to the address: cs@estika.eu or in writing to the following address: ul. FIDELI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
3.1.2.  Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. The Order is placed after the Customer completes a total of two consecutive steps:
(1) after completing the Order Form
and (2) clicking the "Buy and pay" box on the Online Store website after completing the Order Form. Up to this point, you can modify the entered data on your own (for this purpose, please refer to the displayed messages and information available on the Online Store website). In the Order Form the Customer must provide the following data concerning the Customer: first and last name, address (street, house/flat number, postal code, town, country), email address, contact telephone number and data concerning the Sales contract: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), method of payment. For non-consumer Customers, it is necessary to provide the company name, Tax Identification Number, and the relevant VAT number (including EU VAT). The EU VAT number is a key element in conducting intra-Community transactions. Regular submission of EU VAT information is crucial for a company to operate effectively in the EU market. Our Store verifies the EU VAT number data against the correct information using the search engine https://ec.europa.eu/taxation_customs/vies/#/vat-validation.
3.1.2.1.  The Order Form Electronic Service is provided free of charge and is of a one-time nature and is terminated when the Order is placed through it or when the Service Recipient discontinues placing the Order through it earlier.
3.1.3.  Newsletter - using the Newsletter is possible after providing the email address to which the next editions of the Newsletter are to be sent and clicking the "Subscribe" field in the "Newsletter" tab visible on the Online Store website.
3.1.3.1.  The Newsletter Electronic Service is provided free of charge for an indefinite period of time. The Service Recipient has the possibility, at any time and without giving any reason, to unsubscribe from the Newsletter (Newsletter cancellation) by sending an appropriate request to the Service Provider, in particular via FIDELI SPÓŁKA
Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
3.2.  Technical requirements necessary for working with the ICT system used by the Service Provider: (1) a computer, laptop, or other multimedia device with Internet access; (2) access to email; (3) a web browser in the current version: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari; Microsoft Edge; (4) enable cookies and JavaScript in your web browser.
3.3.  The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good morals, taking into account respect for personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data in accordance with the facts. The Service Recipient is prohibited from providing unlawful content.
3.4. By posting content and making it available, the Customer is voluntarily distributing content. The posted content does not express the views of the Seller and should not be equated with its activities. The Seller is not a content provider, but only an entity that provides ICT resources for this purpose.
3.5 The Customer represents that:
a)    they are entitled to use the author's economic rights, industrial property rights, and/or related rights to - respectively - works, objects of industrial property rights (e.g., trademarks), and/or objects of related rights that comprise the content;
b)    the placement and sharing within the services (contact form, newsletter, customer account mainte-nance, posting of reviews), of personal data, image, and information concerning third parties took place legally, voluntarily, and with the consent of the persons concerned;
c)    they consent to the viewing of the published content by other Customers and the Seller, as well as au-thorize the Seller to use it free of charge in accordance with the provisions of these Terms and Condi-tions;
d)    agrees to develop works within the meaning of the Law on Copyright and Related Rights.
3.6. The Customer is not entitled to:
a) post as part of the use of the services (contact form, newsletter, maintaining a customer account, posting of reviews), - personal data of third parties and the dissemination of images of third parties without the legally required permission or consent of the third party;
b) post, as part of the use of (contact form, newsletter, maintenance of customer account, posting of reviews), content of an advertising and/or promotional nature.
3.7. Customers are prohibited from placing in the Seller’s store, by any means or method, any content that may, in particular:
a) affect the automatic processing, collection, or transmission of information technology data or change, delete, or make new entries in the information technology data of the store system;
(b) post in bad faith, such as with the intent to violate the personal rights of third parties;
(c) violate any rights of third parties, including those related to the protection of copyright and related rights, protection of industrial property rights, business secrets, or having to do with confidentiality obligations;
d) are of an offensive nature or constitute a threat directed to other persons, would contain vocabulary that violates good morals (e.g., through the use of vulgarisms or terms commonly regarded as offensive);
(e) are in conflict with the interests of the Seller;
f) violate the provisions of the Terms and Conditions, good manners, provisions of applicable law, social or moral norms in any other way.
3.8. The Seller reserves the right to modify or remove content posted by Customers as part of their use of the services (contact form, newsletter, maintenance of customer account, posting of reviews), in particular with regard to content which, based on reports from third parties or relevant authorities, has been found to violate these Terms of Service or applicable laws. The Seller does not conduct ongoing control of posted content.
3.9. The Customer agrees that the Seller may use the content posted by them on the Online Store's Website free of charge.
3.10. The Website may contain links redirecting to websites of other Service Providers.
3.11. The Service Provider is not responsible for the use of websites and services of other Service Providers.

4. TERMS AND CONDITIONS OF THE SALES CONTRACT
4.1 Browsing the assortment of the Store does not require creating an Account.
4.2. Information placed on the website of the store www.estika.eu does not constitute an offer to conclude a contract according to the provisions of the Civil Code, but an invitation to conclude a sales contract, which means, among other things, that the online store may refuse to conclude a contract in particularly justified cases.
4.3. The Customer can place orders in the Online Store via the Online Store's Website 7 days a week, 24 hours a day.
4.4. To set up an Account in the Online Store, you need to fill out the Registration Form. The following data is required: email address, first name, last name, address, and phone number (for companies: NIP [Tax ID], address, and contact information).
4.5. Setting up an Account in the Store is free of charge.
4.6. Logging into the Account is done by entering the login and password established in the Registration Form.
4.7. The Customer has the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by email or in writing to the addresses given in section 2.1 of these Terms and Conditions.
4.8. The subject of the contract is the sale of Products posted on the Website. Photos of Products on the website are for illustrative purposes only. Although the Store makes every effort to display colors accurately, it cannot guarantee that the color displayed on the Service Recipient's computer accurately reflects the color of the products. Please be advised that there may be slight differences between the actual Products and the way they are presented on the respective website, e.g., in terms of appearance/color/texture/finish. Labels or packaging of Products may differ from those seen by the Service Recipient in the images on the Online Store when the Service Recipient places the Product of their choice on the Service Provider's website, the Seller makes a binding offer to the Service Recipient to conclude a contract through the online shopping cart system on the terms and conditions stated in the description. 
4.9. A Customer placing an order via the Store's Website completes the order by selecting the Product in which they are interested. Adding a Product to an order is done by selecting the "ADD TO SHOPPING CART" command under the given Goods presented on the Store's Website. After completing the entire order and indicating in the "SHOPPING CART" the method of Delivery and form of payment, the Customer places the order by sending the order form to the Seller, selecting the "ORDER AND PAY" button on the Store's Website. Each time before an order is sent to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as all additional costs they are obliged to pay in connection with the Sales contract.
4.10 Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Contract for the Goods that are the subject of the order.
4.11 After the conclusion of a Sales Contract, the Seller shall confirm its terms and conditions to the Customer by sending them on a durable medium to the Customer's email address or in writing to the address indicated by the Customer when registering or placing an order. The conclusion of the Sales contract between the Customer and the Seller occurs after the Customer places an Order using the Order Form in the Online Store, as referred to in Section 4.4. After submitting the Order, the Seller immediately confirms receipt and accepts the Order for execution, no later than 3 working days. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller by sending the Customer an appropriate email message to the Customer's email address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for completion and confirmation of the conclusion of the Sales contract. Upon receipt of the above email by the Customer, a Sales Contract is concluded between the Customer and the Seller.
4.12 Regardless of the method of payment, in the event that the goods are out of stock or the order cannot be fulfilled for any other reason, the Customer will be informed by email or telephone, and the reason for the inability to fulfill the order will be indicated. In special justified cases, the online store may refuse to conclude a sales contract. Refunds for the impossibility of completing the order will be made using the same means of payment as the Customer.
4.13. Prices given in the Store are given in Polish zloty and are gross prices (including VAT). 
After a change in language or currency, prices in the Store may be quoted in euros and are gross prices (includ-ing VAT).
4.14. When the nature of the subject matter of the Contract does not allow, reasonably judging, to calculate in advance the amount of the final (definitive) price, information about the manner in which the price will be calcu-lated, as well as fees for transportation, delivery, postal services and other costs (including the possibility of installation), will be provided in the Store in the description of the Product.
4.15. Recording, securing, and making available to the Customer the content of the concluded Sales contract is achieved by making these Terms and Conditions available on the website of the Online Store. Additionally, the content of the Sales contract is recorded and secured in the IT system of the Seller's Online Store.
4.16. The conclusion of a Sales Contract between the Customer and the Seller may also be made via email or telephone, after the Customer has previously made contact, e.g., via the contact form available on the online store's website. In such a case, the conclusion of the Sales contract is always preceded by individual arrange-ments between the Customer and the Seller, and in the remaining scope, not regulated by the parties, the provi-sions of these Terms and Conditions, made available to the Customer at the latest at the moment of expressing the will to be bound by the contract, shall apply. Confirmation of the Sales Contract's conclusion is sent to the Customer on a durable medium (e.g., via email).

5. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

5.1. The prices on the Store's Website posted next to a given Product are gross prices and do not include information on delivery costs and any other costs that the Customer will be obliged to pay in connection with the Sales Contract, which the Customer will be informed about when choosing a Delivery method and placing an order. Installation of the purchased product is a separate contract made by the Partner. The Service Provider is not responsible for the actions of the above-mentioned entity. The Customer opting for the above service will be notified separately about the details mentioned above.
5.2. The Seller (Service Provider) has the right to limit the available payment or delivery methods, including requiring prepayment in whole or in part.
5.3. The payment methods available for an Order may depend on the Products included in the Order or the selected delivery method. The payment methods available for a given Order are indicated each time the Order is placed. The Store provides the following forms of payment for the ordered Products:
5.3.1 Bank transfer to the Seller's bank account (in this case, order processing will begin after the Seller sends the Customer a confirmation of order acceptance and after the funds are credited to the Seller's bank account),
5.3.2. cash on delivery in person - payment at the Seller's office (in this case, the execution of the order will be carried out immediately after the Seller sends the Customer a confirmation of acceptance of the order, and the Product will be issued at the Seller's office),
5.3.3. In exceptional cases, cash on delivery by prior arrangement (the customer is obliged to make payment on delivery).
5.3.4. The Store stipulates that the Order may be canceled, and the Sales Contract not concluded, in the event:
a)    Failure to pay for the Order promptly, no later than 14 days after placing the Order in the case of elec-tronic payment or payment card payment,
b)    In exceptional cases (by arrangement with the Seller), the Customer choosing cash on delivery is obliged to make payment on delivery. Failure to collect the Product, despite the setting of an additional appropriate period of time, is a condition that terminates the Sales contract.
5.3.5.Payment by bank transfer, electronic and credit card payments through the service, PayPal.com - the possible current payment methods are specified on the website of the Online Store in the information tab on payment methods and on the website: https://www.paypal.com/pl or via the Przelewy24 service - possible current payment methods are specified on the Online Store website in the information tab on payment methods and on the website: https://www.przelewy24.pl/.

5.3.6. Settlement of electronic payment and payment card transactions is carried out according to the Customer's choice. Electronic and card payment services are provided: PayPal - PayPal (Europe) S.a r.l. et Cie, S.C.A., 5th Floor, 22-24 Boulevard Royal, L-2449 Luxembourg, Grand Duchy of Luxembourg, Commercial Register Number: R.C.S. Luxembourg B 118 349, VAT number: LU22046007, or PAYPRO S.A., 60-198 Poznań, ul. Pastel 8, NIP: 779-236-98-87, Regon: 301345068.

6. COST, METHODS, AND DATE OF DELIVERY OF THE PRODUCT
6.1.   Delivery of the Product takes place on the territory of Poland, Germany, and Austria, as well as other EU countries
6.2.   Delivery of the Product to the Customer is for a fee, unless the Sales Contract states otherwise (the Product description states that "delivery of the Product is at the Seller's expense"). The Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the pages of the Online Store in the "Delivery Costs" tab and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales contract. The customer's personal collection of the Product is free of charge.
6.3.  The Seller provides the Customer with the following methods of delivery of the Product:
6.3.1.  Courier delivery.
6.3.2.  Pallet shipment.
6.3.3.  Seller's own transportation.
6.4.   The indicated delivery methods may not be available for all Products at the same time. Up-to-date information on available delivery methods is specified each time, no later than when the Customer places an Order.
6.5.   The time limit for delivery of the Product to the Customer is up to 14 Business Days, unless the Sales contract provides otherwise. For Products with different delivery dates, the delivery date is the longest date given. 6.6. The beginning of the period for delivery of the Product to the Customer is calculated as follows:  
 In the case of a Product that is a service, the date and method of performance of the service is specified in the Seller's offer or may be subject to individual arrangements between the Customer and the Seller after the conclusion of the Sales contract.
6.7. When ordering products from the Store, for which the country of delivery is a country outside the EU, the Ordering Party (Customer) is obliged to pay import duties and taxes, which are levied after the shipment reaches the designated point of destination. The Ordering Party is also responsible for any additional costs incurred during customs clearance, over which the Store has no control. Customs policy rules in each country can vary widely. For more information, the Ordering Party should contact their local customs office.
6.8. The Seller, in accordance with the Customer's request, shall attach either a receipt or a VAT invoice covering the delivered Products to the parcel being delivered.
6.9. To receive a VAT invoice, the Customer must declare that they are purchasing the Product as an Entrepreneur (taxpayer) at the time of purchase. Notification of the above declaration is made by marking the appropriate field in the order form, before sending the order to the Seller.
One of the key prerequisites for a delivery to a foreign Customer to be considered an Intra-Community Supply of Goods is that the Service Provider has a valid and current EU VAT number. If the Service Recipient does not have such a number, the delivery is qualified as a domestic sale. The Service Recipient will obtain confirmation of the activity of the VAT number of the entity using https://ec.europa.eu/taxation_customs/vies/#/vat-validation (Confirmation of VAT Number (VIES)).
6.10 In case of absence of the Customer at the address indicated by the Customer, given when placing the order as the Delivery address, an employee of the Supplier will leave an advice note or attempt to contact the Customer by telephone to arrange a date when the Customer will be present. If the ordered Product is returned to the Online Store by the Supplier, the Seller will contact the Customer by email or telephone, again setting a delivery date with the Customer. All costs of re-shipping the Product to the Customer shall be borne by the Customer.
6.11. As soon as the Seller releases the Product to the carrier, the benefits and burdens of the Product and the danger of accidental loss of or damage to the Product are transferred to the (Entrepreneur) Business Customer.

7. COMPLAINT HANDLING PROCEDURE
7.1.   This Section 7 of the Terms and Conditions sets out the procedure for handling complaints common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Contracts and other complaints related to the operation of the Seller or the Online Store. The Seller does not consider complaints related to the installation of the Product, as it has entrusted the task to a company engaged in such tasks as part of its business. The aforementioned service is the sole responsibility of the Partner.
7.2. In case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty. The exclusion of liability under the warranty, referred to in the preceding point, does not preclude the Seller from providing a warranty on selected Goods or in the course of individual negotiations with the non-consumer Customer.
7.3. If a warranty has been issued for the Product, the information about it, including its content, will be included next to the Product description in the Store. The Seller will also include a warranty card with the sold Product.
7.4. A complaint may be filed:
7.4.1. in writing to the address: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
7.4.2. in electronic form via email to: cs@estika.eu;
7.4.3. in electronic form by means of a complaint form available on the website of the Online Store under "Complaints".
7.5.   If the Seller deems it necessary for the investigation or execution of the complaint, the shipment or return of the Product under the complaint may be made to the address: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
7.6.   It is advisable to include the following in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity or non-conformity with the contract; (2) the Customer's request; and (3) the contact information of the complainant - this will facilitate and expedite the processing of the complaint. The requirements stated in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.
7.7.   If the complainant changes the contact information provided during the processing of the complaint, they are obliged to notify the Seller.
7.8.    The claim must be accompanied by evidence (e.g., photos, documents or the Product with damaged or defective components) by the complainant related to the subject of the complaint. The Seller may also request that the complainant provide additional information or submit evidence (e.g., more photos), and the data or information provided in the complaint may need to be supplemented. Before considering the complaint, the Seller will ask the complainant to supplement it to the extent indicated.
7.9.   The Seller will respond to the complaint immediately, but no later than within 14 calendar days of receipt. The response to the complaint is sent to the email address provided by the Buyer or to the mailing address.
7.10.In the event of withdrawal from the Contract, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, all payments made by the Consumer, including the costs of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the least expensive ordinary method of delivery offered by the Seller (including the return label - from the Seller, which will be generated automatically after placing the relevant order for the Product). The aforementioned label should be printed by the Customer (User) and pasted on the Product return package sent to the Seller (Service Recipient). The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that incurs no costs for them.
7.11. The Seller may withhold the refund until it has received the Product back or until it has been provided with proof of its return ("return label", which will be pre-generated automatically after ordering directly from the online store), whichever event occurs first.
7.12. The Consumer should return the Product to the Seller's address specified in these Terms and Conditions within 14 days from the day they informed the Seller of their withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.
7.13. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by mail in the usual manner (and will not include the return label, which is automatically generated during the purchase transaction of the Product
u provided by the Seller).
7.14.   The basis and scope of the Seller's statutory liability are defined by generally applicable laws, in particular the Civil Code, the Law on Consumer Rights, and the Law on the Provision of Electronic Services of July 18, 2002. Additional information on the Seller's statutory liability for the Product's compliance with the Sales contract is indicated below.
7.15.   In addition to statutory liability, a warranty may be provided for the Product. This is a contractual (additional) liability that can be exercised when the Product in question is under warranty. The warranty may be provided by an entity other than the Seller (e.g., by the manufacturer or distributor). Detailed terms and conditions regarding liability under the warranty, including the details of the entity responsible for implementing the warranty and the entity entitled to benefit from it, are available in the warranty description, such as on the warranty card or elsewhere regarding the warranty's terms and conditions. The Seller indicates that, in the event of non-conformity of the Product with the contract, the Customer is entitled by law to legal remedies on the part of and at the expense of the Seller, and that the warranty does not affect these remedies.
7.16.  The provisions of these Terms and Conditions concerning the consumer shall also apply to the Customer who is a natural person concluding a contract directly related to their business activity, when it follows from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

8.    OUT-OF-COURT PROCEDURES FOR HANDLING COMPLAINTS AND INVESTIGATING CLAIMS, AS WELL AS RULES OF ACCESS TO THESE PROCEDURES
8.1.   Methods of resolving disputes without court involvement include (1) allowing the parties' positions to be brought closer together, such as through mediation; (2) proposing a solution to the dispute, such as through conciliation; and (3) settling the dispute and imposing a solution on the parties, such as through arbitration (arbitration court). Detailed information on the possibility for a customer who is a consumer to use out-of-court procedures for handling complaints and pursuing claims, the rules of access to these procedures, and a friendly search engine for entities engaged in amicable dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.
8.2.   There is a contact point at the President of the Office of Competition and Consumer Protection, whose task is, among other things, to provide consumers with information on out-of-court settlement of consumer disputes. The consumer can contact the point: (1) by phone - by calling 22 55 60 332 or 22 55 60 333; (2) by email - by sending a message to: kontakt.adr@uokik.gov.pl or (3) in writing or in person - at the Office's Headquarters at 1 Powstańców Warszawy Square in Warsaw (00-030).
8.3.   The Consumer has the following examples of out-of-court means of complaint handling and redress: (1) a request for dispute resolution to a permanent amicable consumer court; (2) a request for out-of-court dispute resolution to a provincial inspector of the Commercial Inspection; or (3) the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (among others, Federation of Consumers, Association of Polish Consumers). Advice is provided, among other things, by email at: porady@dlakonsumentow.pl and at the consumer hotline at 801 440 220 (hotline open weekdays, 8:00 a.m. to 6:00 p.m., call charge at operator's tariff).
8.4.   The platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales or service contract (for more information, visit the platform itself or the Office of Competition and Consumer Protection's website: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).

9.    RIGHT OF WITHDRAWAL FROM THE CONTRACT
The Seller informs that some of the Products offered in the Online Store are fully made to the Customer's individual order and customized. Thus, some of the Products offered in the Online Store are non-refabricated products, manufactured to the consumer's specifications or serving to meet the consumer's individualized needs. According to Article 38(3) of the Law on Consumer Rights, with respect to contracts involving the goods in question, the consumer does not have the right to withdraw from a contract concluded at a distance. With the above in mind, the Seller points out that the right of withdrawal from a contract concluded at a distance described below applies only to products from the collection.

9.1. The Customer, who is a Consumer, within a period of thirty days, has the right to withdraw from the contract without giving any reason according to the provisions of the Law of May 30, 2014 on Consumer Rights. The thirty-day period begins from the taking of possession of the goods by the Customer or a third party other than the carrier designated by the Customer, and in the case of multiple goods that are delivered separately, in batches or in parts from the taking of possession of the last good, lot or part thereof. To meet the deadline, it is sufficient to send the statement before its expiration. Declaration of withdrawal can be submitted in any way, for example:
a)    In writing to the address: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
b)    in electronic form via email to: cs@estika.eu
c)    Return of the Product within the framework of withdrawal from the contract may be made to the ad-dress: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
9.2. The Customer may also submit a declaration of withdrawal using the form, included in Appendix No. 2 to the Law of May 30, 2014 on Consumer Rights, a sample of which is also included below in the Terms and Conditions.
9.3. In the event of withdrawal from the contract by the Customer, the Seller shall immediately - but no later than within fourteen days from the date of receipt of the Customer's statement of withdrawal from the contract - return to the Customer all payments made by him, including the cost of delivery of the item.
9. 4. If the Customer has chosen a method of delivery other than the least expensive ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Customer for any additional costs incurred by the Customer in excess of the cost of the least expensive ordinary method of delivery offered by the Seller.
9.5. The Seller will refund the payment using the same method of payment used by the customer.
9. 6. The Seller may withhold reimbursement of payments received from the customer until it receives the goods back or the customer provides proof of their return, whichever event occurs first.
9.7. In the event of withdrawal from the contract, the Customer shall immediately, within a period not exceeding fourteen days, return the purchased goods in full (including, but not limited to Operating Instructions and other documents), in a condition not exceeding the use necessary to ascertain the nature, characteristics and functioning of the thing. The Customer shall bear the direct costs of returning the goods. To meet the deadline, it is sufficient to send the item back before its expiration. It is recommended to send back the purchased goods within this period to the address: ul. ŻEROMSKIEGO, No. 16, 64-200 WOLSZTYN (POLAND).
9.8. The Customer shall be liable for any diminution in the value of the goods, resulting from the use of the goods beyond what is necessary to ascertain the nature, characteristics and functioning of the goods, unless the Seller failed to inform the consumer of the right to withdraw from the contract in accordance with the requirements of Article 12(1)(9) of the Consumer Rights Act of May 30, 2014. Due to the subject matter of the shipment, the Seller recommends, but does not require, insurance for the return shipment.
9.9. The right of withdrawal from a contract concluded at a distance does not apply to the consumer with respect to the contract:
a)    for the provision of services, if the entrepreneur has fully performed the service with the express con-sent of the consumer, who was informed before the start of the service, that after the performance by the entrepreneur, they will lose the right of withdrawal.
b)    in which the price or remuneration depends on fluctuations in the financial market, over which the en-trepreneur has no control, and which may occur before the expiration of the deadline for withdrawal from the contract of services with the characteristics specified by the consumer in the order placed by them or closely related to their person.
c)    in which the subject of performance is a non-refabricated good, produced to the consumer's specifications or serving to meet his individualized needs.
d)    in which the subject of performance is goods that are perishable or have a short shelf life.
e)    in which the subject of performance is goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after de-livery.
f)    in which the object of performance is goods, which, after delivery, by their nature, become inseparable from other things.
g)    in which the subject of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control.
h)    in which the consumer expressly requested that the entrepreneur come to them for urgent repair or maintenance; if the entrepreneur provides in addition other services than those requested by the con-sumer, or provides things other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with respect to the additional services or things.
i)    in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery.
j)    for the supply of daily newspapers, periodicals or magazines, except for a subscription contract.
k)    concluded through a public auction.
l)    for the provision of services in the field of accommodation, other than for residential purposes, transpor-tation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service.
m)    for the supply of digital content that is not recorded on a tangible medium, if the performance has be-gun with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the entrepreneur has informed him of the loss of the right of withdrawal.

10.       PROVISIONS FOR ENTREPRENEURS
10.1.  This item 10 of the Terms and Conditions and all the provisions contained therein are addressed to and thus binding only on the Customer or Service Recipient who is not a consumer. In addition, as of January 1, 2021 and for contracts entered into from that date, this section of the Terms and Conditions and all provisions contained therein are not directed to, and therefore not binding on, a Client or Service Recipient who is an individual, made available under the provisions of the Central Register and Information on Economic Activity, unless the application to such persons of the provisions contained in this section of the Terms and Conditions is not prohibited.
10.2.  The Seller is entitled at any time to take measures to verify the truthfulness, reliability and accuracy of the information provided by the Customer, in particular that provided during the placement of the Order by the Customer.
10.3.  The Seller has the right to withdraw from the Sales contract within 30 calendar days from the date of its conclusion. Withdrawal from the Sales contract in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer against the Seller.
10.4.  The Seller has the right to limit the available payment methods, including requiring prepayment in full or in part, and this regardless of the payment method chosen by the Customer and the fact of concluding the Sales contract.
10.5.  In the event of any delay in payment, including advance payment, the Seller reserves the right to refuse to conclude further contracts and to suspend the execution of already concluded contracts until the payment due is made, which shall not give rise to any claims on the part of the Client against the Seller.
10.6.  The Seller's liability under the warranty for the Product or the Product's non-conformity with the Sales contract is excluded.
10.7.  The Seller will respond to the complaint within 14 calendar days from the date of receipt.
10.8.  The Customer is not entitled to withdraw from the contract without giving a reason. The right to withdraw from a contract concluded at a distance without stating a reason applies only to consumers and individuals, entering into a contract directly related to their business activity, when it is clear from the content of the contract that they are not of a professional nature for these persons, arising in particular from the subject of their business activity.
10.9.  As soon as the Seller releases the Product to the professional carrier, the benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product are transferred to the Customer.
10.10.  If the Product is sent to the Customer via a carrier, the Customer is obliged to examine the shipment at the time and in the manner usual for shipments of this kind. If they find that there was a loss or damage to the Product during carriage, they are obliged to do everything necessary to establish the carrier's liability, in particular by drawing up a report of damage in the presence of the supplier.
10.11.  The Service Provider may terminate the contract for the provision of Services with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.
10.12.  The liability of the Service Provider/Seller to the Service Recipient/Customer, regardless of its legal basis, is limited - both under a single claim and for all claims in the aggregate - to the amount of the price paid and delivery costs under the Sales Contract, but no more than the amount of the value of the original order. The limitation of the amount referred to in the preceding sentence shall apply to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including in the absence of a Sales Contract or unrelated to a Sales Contract. The Service Provider/Seller shall be liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits. The Seller is also not responsible for the delay of the shipment.
10.13.  Any delay or non-performance of the contract by the Seller shall not constitute grounds for the Customer to withdraw from the contract or to claim compensation for losses incurred or other equivalent payments, if the non-performance or improper performance of the contract was caused by factors beyond the Seller's control, to which he did not contribute (i.e., in particular, by force majeure events).
10.14.  Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

11.    ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THE TERMS AND CONDITIONS
11.1.  This section of the Terms and Conditions contains provisions under the Digital Services Act as it relates to the Online Store and the Service Provider. As a rule, the Service Recipient is not obliged to provide content when using the Online Store, unless the Terms and Conditions require specific data (e.g. data for placing an Order). The Service Recipient may be able to add reviews or comments on the Online Store using tools provided by the Service Provider for this purpose. In any case of content delivery by the Service Recipient, they are obliged to comply with the rules contained in the Terms and Conditions.
11.2.  CONTACT POINT - The Service Provider designates the email address: cs@estika.eu as the single point of contact. The Point of Contact enables direct communication of the Service Provider with the authorities of the Member States, the European Commission and the Digital Services Council, and at the same time allows recipients of the service (including Service Recipients) to communicate directly, quickly and in a friendly manner with the Service Provider electronically, for the purpose of applying the Digital Services Act. The Service Provider shall indicate the Polish language and the German language for communication with its point of contact.
11.3.  The procedure for reporting Illegal Content and acting in accordance with Article 16 of the Digital Services Act:
11.3.1. Any person or any entity may report the presence of certain information that the person or entity considers to be Illegal Content to the Service Provider to the email address: cs@estika.eu.
11.3.2.   The notification should be sufficiently precise and adequately justified. For this purpose, the Service Provider allows and facilitates submissions to the above-mentioned email address containing all of the following: (1) a sufficiently substantiated explanation of the reasons why the person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the exact electronic location of the information, such as the exact URL(s), and, if applicable, additional information to identify the Illegal Content, according to the type of content and the specific type of service; (3) the name and email address of the person or entity making the report, except for a report on information deemed to be related to one of the offenses referred to in Articles 3-7 of Directive 2011/93/EU; and (4) a statement confirming the reporting person's or entity's good faith belief that the information and allegations contained therein are correct and complete.
11.3.3.   The notification referred to above shall be deemed to give rise to actual knowledge or information for the purposes of Article 6 of the Digital Services Act (DSA) with respect to the information to which it relates if it enables the Service Provider acting with due diligence to determine, without detailed legal analysis, the illegal nature of the activity or information in question.
11.3.4.  If the notification contains electronic contact information of the person or entity that made the notification, the Service Provider shall send such person or entity an acknowledgment of receipt of the notification without undue delay. The Service Provider shall also notify without undue delay such person or entity of its decision with respect to the information to which the notification relates, providing information on how to appeal the decision.
11.3.5.  The Service Provider shall process all applications it receives under the mechanism referred to above and make decisions with respect to the information to which the applications relate in a timely, non-arbitrary and objective manner and with due diligence. If the Service Provider uses automated means for the purpose of such consideration or decision-making, it shall include information about this in the notification referred to in the preceding section.
11.4.  Information on the restrictions that the Service Provider imposes in connection with the use of the Online Store, with regard to the information provided by the Service Recipients:
11.4.1.  The following rules apply to the Service Recipient for the delivery of any content on the Online Store: 
11.4.1.1.  the obligation to use the Online Store, including to post content (e.g., as part of reviews or comments), in accordance with its purpose, these Terms and Conditions and in a manner consistent with the law and good morals, with due regard to respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties;
11.4.1.2.  obligation to enter content that is factually correct and not misleading;
11.4.1.3.  The prohibition of the delivery of unlawful content, including the prohibition of the delivery of Illegal Content; based also on and in accordance with the DSA,
11.4.1.4.  The prohibition of sending unsolicited commercial information (spam) via the Online Store, based also on and in accordance with the DSA,
11.4.1.5.  The prohibition of providing content that violates generally accepted rules of netiquette, including content that is vulgar or offensive; based also on and as defined by the DSA,
11.4.1.6.  the obligation to have, where necessary, all required rights and permissions to provide such content on the pages of the Online Store, in particular copyright or required licenses, permissions and consents for its use, distribution, sharing, or publication, especially the right to publish and distribute on the Online Store and the right to use and distribute the image or personal data in the case of content that includes the image or personal data of third parties.
11.4.1.7.  The obligation to use the Online Store in a manner that does not pose a security risk to the Service Provider's data communications system, the Online Store, or third parties.
11.4. 2.  The Service Provider reserves the right to moderate the content provided by Service Recipients to the Online Store website. Moderation shall be carried out in good faith and with due diligence and on the Service Provider's own initiative or upon notification received in order to detect, identify and remove Illegal Content or other content that does not comply with the Terms of Service or to prevent access to it or to take the necessary measures to comply with the requirements of European Union law and national law consistent with European Union law, including the requirements set forth in the Digital Services Act, or the requirements contained in the Terms of Service.
11.4.2.1.  The moderation process may be done manually by a human being or may rely on automated or semi-automated tools to help the Service Provider identify Illegal Content or other content that does not comply with the Terms and Conditions. Once such content is identified, the Service Provider shall decide whether to remove or disable access to the content or otherwise limit its visibility or take other actions it deems necessary (e.g., contact the Service Recipient to clarify objections and change the content). The Service Provider will clearly and understandably inform the Service Recipient who provided the content (if it has their contact information) of its decision, the reasons for its decision and the available options for appealing the decision.
11.4.3.  In exercising its rights and obligations under the Digital Services Act (DSA), the Service Provider shall act with due diligence, in an objective and proportionate manner, and with due regard to the rights and legitimate interests of all parties involved, including the recipients of the service, in particular taking into account the rights enshrined in the Charter of Fundamental Rights of the European Union, such as freedom of expression, freedom and pluralism of the media and other fundamental rights and freedoms.
11.5.  Any comments, complaints, appeals or objections regarding decisions or other actions or inaction taken by the Service Provider on the basis of an application received or a decision made by the Service Provider in accordance with the provisions of these Terms and Conditions may be submitted in a manner analogous to the complaint procedure indicated in Section 6 of the Terms and Conditions. Use of this procedure is free of charge and allows complaints to be submitted electronically to the email address provided. The use of the procedure for submitting and handling complaints is without prejudice to the right of the person or entity in question to initiate proceedings before a court and does not affect their other rights.
11.6.  The Service Provider shall handle any comments, complaints, appeals, or objections regarding decisions or other actions or inaction taken by the Service Provider based on a notification received or decision made in a timely, non-discriminatory, objective, and non-arbitrary manner. If a complaint or other report contains sufficient reasons for the Service Provider to believe that its decision not to take action in response to the report is unjustified or that the information that the complaint regards is not illegal and in violation of the Terms and Conditions, or contains information indicating that the complainant's action does not justify the measure taken, the Service Provider shall, without undue delay, rescind or modify its decision as to whether to remove or prevent access to the content or otherwise limit its visibility, or take such other action as it deems necessary.
11.7.  Service Recipients, persons or entities who have reported Illegal Content to whom Service Provider's decisions regarding Illegal Content or content that does not comply with the Terms and Conditions are directed, shall have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of the Member State to resolve disputes regarding these decisions, including with respect to complaints that have not been resolved through Service Provider's internal complaint handling system.

12.    PRODUCT REVIEWS
12.1.  The Store allows you to give a rating to Products purchased from the Website www.estika.eu.
12.2. The issuance of a rating is voluntary and can be made by the Customer each time after a Product is delivered to the Customer (Appraisal does not include services other than the sale of Products, including their installation).
12.3. A rating can be given by any Customer who has purchased a Product through the Website and has received an email with an individually generated link to give a rating. Only verified Customers can give a rating about a Product purchased on the Website.
12.4. A rating is not possible for Customers who have not purchased Products on the Website.
12.5. A rating can be issued only to the actually purchased Products. The conclusion of fictitious or sham Sales contracts for the sole purpose of issuing a rating is not permitted.
12.6. The Customer will receive an email with a request to rate the Product and a link to complete the rating after delivery of the Product covered by the rating function. A message with a link to the evaluation is sent to the Customer's email address provided at the conclusion of the Sales contract.
12.7 Advertising is understood as any activity of an entrepreneur that is intended to promote the sale of their products or services. This definition is in accordance with Article 2(a) of Directive No. 2006/114/EC concerning misleading and comparative advertising. In a broad sense, an advertisement is any statement made in the course of a trade, business, craft, or freelance activity to promote the sale of a Product.
12.7. It should be assumed that a Customer's email, which takes the form of a customer satisfaction survey, is advertising, as it serves to build consumer loyalty by obtaining their feedback, and thus promotes sales.
12.8 At each stage of contact with the Store (including those concerning product reviews contained in Section 12 of these Terms and Conditions), the Customer will be informed that they have a clear and explicit right to object to the use of their email address at any time.
12.9 After giving appropriate consent (after not exercising the right of objection referred to in Section 12.8 the Customer has the opportunity to give a rating by clicking on the link in the received email.
12.12 The provisions of Section 12.8 are also directly applicable to the Newsletter.

13. PERSONAL DATA IN AN ONLINE STORE
13.1 The Controller of the Customers' personal data collected via the Online Store is the Seller.
13.2. Customers' personal data collected by the Controller through the Online Store are collected for the purpose of executing the Sales contract, and if the Customer agrees - also for marketing purposes.
13.2.1 Recipients of personal data of Customers of the Online Store may be:
13.2.1.1. In the case of a Customer who uses a postal or courier delivery method in the Online Store, the Controller shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Controller.
13.2.2. In the case of a Customer who uses the electronic or credit card payment method in the Online Store, the Controller shall make the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
13.3. The Customer has the right to access and correct the content of their data.
13.4. The provision of personal data is voluntary, although failure to provide the personal data indicated in the Terms and Conditions necessary for the conclusion of the Sales contract results in the inability to conclude the contract.
13.5. Your personal data is processed by the Controller for no longer than it is necessary to perform the related activities specified by separate Terms and Conditions (e.g., on accounting). With respect to marketing data, data will not be processed for more than 3 years 
13.6. A person whose personal data is processed has the following rights, depending on the legal basis for the processing and the prerequisites set forth in the provisions of Articles 15-21 GDPR and 7 GDPR:  
a)    Under Article 15 GDPR, the right of access to personal data;
b)    Under Article 16 GDPR, the right to rectify personal data;
c)    pursuant to Article 18 GDPR, the right to request the Controller to restrict the processing of person-al data, subject to the cases provided for in the provisions of the GDPR;
d)    The right to erasure pursuant to Article 17 GDPR;
e)    The right to object to processing in accordance with Article 21 GDPR;  
f)    The right to data portability in accordance with Article 20 GDPR;
g)    The right to withdraw consent to processing at any time without affecting the lawfulness of pro-cessing carried out on the basis of consent before its withdrawal - Article 7 GDPR.
The User should address any requests related to the exercise of any of the rights mentioned above by email to the Company's appointed Data Protection Officer at ido@estika.eu or by mail to the Controller's registered office address. 
h)    The right to lodge a complaint with the competent supervisory authority if you deem that the pro-cessing of your personal data violates the provisions of the GDPR. 
In Poland, the supervisory authority is the President of the Office for Personal Data Protection, 00-193 Warsaw, ul. Stawki 2.
13.7. The Customer shall have the right to object, with respect to the processing indicated in Section 14.7, to the processing of personal data for the purpose of carrying out the legitimate interests pursued by the Controller, including profiling, with the right to object not being exercisable if there are valid legitimate grounds for the processing that are superior to the Customer's interests, rights and freedoms, in particular the establishment, assertion or defense of claims.
13.8. Automated decision-making, including profiling for the purpose of providing services under the concluded contract and for the purpose of direct marketing by the Controller, may be undertaken in relation to the Customer.
13.9. Personal data is not transferred from third countries in terms of data protection laws. This means that we do not send them outside the European Union.
13.10. The use of certain functionalities of the Website may require the Customer to provide personal data. Some data may be collected automatically. The Controller of personal data is the Service Provider. Users' personal data are processed in accordance with the provisions of the GDPR and the Act on Provision of Electronic Services to the extent necessary to establish, shape the content, change or terminate the legal relationship. Other personal data may be collected if it is necessary for the performance of the contract or to perform another legal action with the Service Recipient due to the nature of the service provided. The Service Provider may also process data characterizing the use of the electronically provided service by the Service Recipient, such as markings identifying the Service Recipient, markings identifying the termination of the ICT system used by the Service Recipient, information about the beginning, end and scope of each use of the electronically provided service, information about the use of the electronically provided service by the Service Recipient. The Website uses cookies to facilitate the use of the Website by the Service Recipient and for statistical purposes. The Service Recipient may block cookies at any time, and thus refuse to consent to their use and storage in the memory of the device, by changing the settings of the Internet browser he uses to use the Website. For more information on how cookies work, please visit http://www.allaboutcookies.org.
13.11. Using the Contact Form Service, the Service Recipient is asked to provide specific personal information, such as name, email address (or phone), message content. Provision of this data is voluntary, but necessary to complete the service. Personal data will be processed for the purpose of implementing the Contact Form Service. User data provided in the contact form may also be processed for other purposes if their processing is necessary to fulfill certain legal obligations incumbent on the Service Provider, or if their processing is necessary for the fulfillment of the Service Provider's legitimate interests, which are considered to be the assertion of claims or defense against directed claims, as well as the need to archive evidence, for the purpose of demonstrating the lawful processing of personal data. Such situations may arise, for example, when the processing of data will be necessary to comply with the obligations of the GDPR, or the content of the transmitted message will include information that will be related to the asserted claim against the Service Provider. 
13.12. The Customer's data referred to in the section on the Mode of Complaint Procedure may also be processed for the purpose of processing the complaint submitted.
13.13 Your personal data will be processed only for the time necessary to fulfill the above-mentioned processing purposes and in accordance with legal Terms and Conditions. The legal bases for data processing are set forth in generally applicable laws, including in particular the Law on Provision of Electronic Services (Article 18) and GDPR (Article 6(1)(b), (c) and (f)).
13.14 Recipients of the data may only be entities (service providers, business partners) with whom the Service Provider cooperates and who support the Service Provider in the implementation of the above-mentioned processing purposes, as well as in the maintenance and operation of the Website. To the extent that it is necessary in connection with the realization of the specific purposes of processing, the data may be transferred to a law firm, postal service providers, for example, for the purpose of delivering a letter. 
13.15. To the extent indicated by legal Terms and Conditions, personal data may be transferred to state authorities for the purposes of proceedings conducted by these authorities based on applicable laws.
13.16 Users' personal data collected through the Service are not subject to automated decision-making, including profiling.

14. FINAL PROVISIONS
14.1.  Contracts concluded through the Online Store are concluded in the Polish language. Contracts concluded through the Store are governed by and construed in accordance with Polish law. In the event that any part of the Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Terms and Conditions. A choice of law does not result in depriving the consumer of the protection afforded to him under provisions that cannot be excluded by contract, by virtue of the law that would be applicable unanimously in the absence of the choice. If the Terms and Conditions applicable in the consumer's country are more favorable to the consumer and cannot be excluded by contract, they will apply to the contract concluded through the Polish online store. In such a case, the Service Provider guarantees the consumer the protection afforded to them under the law, which cannot be excluded by contract.
14.2. The Seller shall be liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur.
14.3.  Amendment of the Terms and Conditions:
14.3.1 The Service Provider reserves the right to amend these Terms and Conditions for important reasons, that is: changes in the law; changes in the methods or dates of payment or delivery, being subject to legal or regulatory obligations; changes in the scope or form of the Electronic Services provided; addition of new Electronic Services; the need to counteract unforeseen and imminent threats related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
 14.3.2.  Notice of proposed changes shall be sent at least 15 days in advance of the effective date of such changes, provided that the change may be implemented without observance of the 15-day notice period in the event that the Service Provider: (1) is subject to a legal or regulatory obligation requiring it to amend its Terms and Conditions in a manner that prevents it from complying with the 15-day notice period; or (2) must amend its Terms and Conditions on an exceptional basis to address an unforeseen and imminent threat related to the protection of the Online Store, including the Electronic Services and Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats. In the last two cases referred to in the preceding sentence, the implementation of changes shall take place with immediate effect, unless it is possible or necessary to apply a longer period for the implementation of changes, of which the Service Provider shall notify in each case.
14.3.3.  In the case of contracts of a continuous nature (e.g., provision of Electronic Service - Account), the Service Recipient has the right to terminate the contract with the Service Provider before the expiration of the notice period for proposed changes. Such termination shall take effect within 15 days of receipt of the notice. In the case of a continuous contract, the amended Terms and Conditions shall be binding on the Service Recipient if they have been properly notified of the changes in accordance with the notification period prior to their implementation and have not terminated the contract during this period. In addition, at any time after receiving notification of changes, the Service Recipient may accept the changes being made and thus opt out of the continued notification period. In the case of the conclusion of a contract of a nature other than continuous contracts, the amendments to the Terms and Conditions will not in any way affect the rights acquired by the Customer before the effective date of the amendments to the Terms and Conditions, in particular, the amendments to the Terms and Conditions will not affect Orders already placed or placed and Sales contracts concluded, executed or performed.
14.3.4.  In the event that an amendment to the Terms and Conditions would result in the introduction of any new fees or an increase in current fees, the consumer has the right to withdraw from the contract.
14.3.5.  In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Copyright Law; the Act on Provision of Electronic Services of July 18, 2002, the Consumer Rights Act; and other relevant provisions of common law, including European Union law.
14.3.6. An amendment to the Terms and Conditions does not constitute an update to the Appendix on Partners.
14.3.7. The Seller as an equipment distributor as defined in Article 4(2) of the Law of September 11, 2015 on Waste of Electrical and Electronic Equipment (i.e., April 2, 2024. (Journal of Law of 2024 item 573)) informs as follows:

a)    It is forbidden to place electrical and electronic equipment waste (marked with the selective collection symbol) together with other waste. The holder of waste equipment from households is obliged to hand it over to a waste equipment collector or an entity authorized to collect waste equipment.
b)    The Seller is obliged to take back waste equipment from households at its points of sale free of charge, as long as the waste equipment is of the same type and performs the same functions as the equipment sold.
c)    The Seller, delivering household equipment to the Customer, is obliged to take back used household equipment at the place of delivery of this equipment free of charge, provided that the used equipment is of the same type and performs the same functions as the delivered equipment. Willingness to transfer waste equipment to the Seller in the above-mentioned case should be reported in electronic form via email to the address: cs@estika.eu. 
d)     Used equipment transferred to the Seller should be complete and properly prepared for shipment, in a manner that allows for its safe transportation. The Seller has the right to refuse to accept used equipment if, due to its contamination, it poses a threat to the health or life of the Seller or persons authorized to accept used equipment.
e)    Information about examples of waste equipment collection points throughout the country is available after using the search engine located in the register of entities - BDO at the following web address: https://rejestr-bdo.mos.gov.pl.
14.3.8. According to the Act of April 24, 2009 on batteries and accumulators (i.e. of June 14, 2024 (Journal of Law of 2024, item 1004).), the Seller is obliged to accept used batteries (as defined in the Batteries and Accumulators Act) and used accumulators (as defined in the Batteries and Accumulators Act) from the Customer who is an end-user as defined in the Batteries and Accumulators Act.
14.3.9. If any provision or provisions of these Terms and Conditions of Sale and these Terms and Conditions of Sale are found to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not be affected or impaired in any way.

15. TEMPLATE FORM FOR WITHDRAWAL FROM THE CONTRACT
(APPENDIX NUMBER 2 TO THE CONSUMER RIGHTS ACT)
Template withdrawal form
TEMPLATE WITHDRAWAL FORM 
(This form must be completed and returned only if you wish to withdraw from the contract)
 
                                                             City, date .........................................................
.........................................................
.........................................................
Name of Consumer(s)
                                                          
       FIDELI SP. Z O.O.
       ul. Żeromskiego 16
    64-200 Wolsztyn
         email: cs@estika.eu.
                                                             
         STATEMENT ON THE
         WITHDRAWAL FROM THE CONTRACT
     
I/We (*) .................................................. hereby inform (*) of my/our (*) withdrawal from the sales contract of the following products (*) / contract for the provision of the following Services (*):
.......................................................................................................................................................................................
Date of contract (*)/acceptance (*): .........................................
Bank account number for refund** :...........................................                             
Account holder: ............................................                                                
 
                   
                                          ...........................................................
                                          signature(s) of the Consumer(s)
                                          (only if the form is sent in hard copy)


 

(*) Delete as appropriate
(**) As long as it is different from the bank account from which the payment was made

16.    ANNEX - SCOPE OF CONSUMER RIGHTS  

{EXCERPT FROM THE CONSUMER RIGHTS ACT}
Article 43d [Repair or replacement]. 
1.    If the goods do not conform to the contract, the consumer can demand repair or replacement. 
2.    The entrepreneur may make an exchange when the consumer demands a repair, or the entrepreneur may make a repair when the consumer demands a replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, they may refuse to bring the goods into conformity with the contract. 
3.    In assessing the excessiveness of the costs for the entrepreneur, all the circumstances of the case shall be taken into account, in particular the significance of the non-conformity of the goods with the contract, the value of the conforming goods and the excessive inconvenience to the consumer caused by the change in the manner of bringing the goods into conformity with the contract.
4.    The entrepreneur shall repair or replace within a reasonable time from the moment the entrepreneur is informed by the consumer of the lack of conformity with the contract, and without undue inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them. The cost of repair or replacement, including, in particular, postage, freight, labor and materials, shall be borne by the entrepreneur. 
5.    The consumer makes the goods subject to repair or replacement available to the entrepreneur. The entrepreneur collects the goods from the consumer at their own expense. 
6.    If the goods were installed before the goods became incompatible with the contract, the entrepreneur shall disassemble the goods and reassemble them after repairing or replacing them, or have them done at their own expense. 
7.    The consumer is not obliged to pay for the mere use of the goods, which were subsequently replaced. 

Article 43e [Declaration of price reduction or withdrawal from the contract]. 
1.    If the goods are not in conformity with the contract, the consumer may make a statement of price reduction or withdrawal from the contract when: 
1.    The entrepreneur refused to bring the goods into conformity with the contract in accordance with Article 43d(2); 
2.    The entrepreneur failed to bring the goods into conformity with the contract in accordance with Article 43d (4-6); 
3.    the lack of conformity of the goods with the contract continues, even though the entrepreneur has tried to bring the goods into conformity with the contract;
4.    the lack of conformity of the goods with the contract is so significant that it justifies either a reduction in price or withdrawal from the contract without first resorting to the protections set forth in Article 43d; 
5.    it is clear from the entrepreneur's statement or circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
2.    The reduced price must remain in such proportion to the contract price as the value of the non-conforming goods remains to the value of the conforming goods. 
3.    The entrepreneur shall refund to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than 14 days from the date of receipt of the consumer's statement on price reduction. 
4.    The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. The lack of conformity of the goods with the contract is presumed to be material.
5.    If the lack of conformity applies only to some of the goods delivered under the contract, the consumer may withdraw from the contract only with respect to those goods, as well as with respect to other goods purchased by the consumer along with the non-conforming goods, if the consumer cannot reasonably be expected to agree to keep only the conforming goods. 
6.    In the event of withdrawal from the contract, the consumer shall immediately return the goods to the entrepreneur at their expense. The entrepreneur shall return the price to the consumer immediately, no later than within 14 days of receipt of the goods or proof of their return. 
7.    The entrepreneur shall refund the price using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for them. 
Article 43f [Refraining from paying the price].
The consumer may refrain from paying the price until the entrepreneur performs their obligations under Article 43d and Article 43e.

*******************************************************************
Directive 2002/58/EC of the European Parliament and of the Council of July 12, 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications) of July 12, 2002 (Official Journal of the EU. L No. 201, p. 37).

Article 13. Unsolicited communications 
1. The use of automated calling systems and communication systems without human intervention (automated calling devices), fax machines or email for direct marketing purposes may only be permitted to subscribers or users who have given their prior consent.
2. Where a natural or legal person receives detailed electronic contact information from its customers for contacting them by email, in the context of the sale of a product or service, in accordance with Directive 95/46/EC, the same natural or legal person may use this detailed electronic contact information for direct marketing of its own similar products or services, provided that the customers have been clearly and explicitly informed of the opportunity to object, in a simple and free manner, to such use of the electronic contact information at the time of collection and at every opportunity to receive messages, in the case of customers who have not initially objected to such use.

17.    APPENDIX - LIST OF PARTNERS

Entity/Name	Contact details /country	Registration Data	Scope of services	Collaborates with Fidelia Sp. z o.o.
Partner 1	Infinitum Sp. z o.o.	TAX ID No. 7811879076	Accounting services	Yes
Partner 2	Eurofiscalis Polska	TAX ID No. 6342970377	Accounting services	Yes
Partner 3	DPD Sp. z o.o.	TAX ID No. 5260204110	Courier services	Yes
Partner 4	InPost Sp. z o.o.	TAX ID No. 6793108059	Courier services	Yes
Partner 5	Google		Analytics, Advertising	No
Partner 6	Meta	TAX ID No. NI691870	Analytics, Advertising	No
Partner 7	Trusted Shops		Gathering opinions	Yes

Attachments for download:

• Withdrawal form - Link to download the PDF form;